Islamabad: The Capital Development Authority (CDA) has received an overwhelming response to helpline 1819. The helpline was launched to ensure that the best services are provided to citizens, including feedback services, massage services, file tracking, and other services.
There was a city helpline 1819 open from 9 a.m. until 9 p.m. for residents of Islamabad to register complaints and inquire about CDA services, Asif Reza Shah told APP on Wednesday. The authority and a phone company signed a Memorandum of Understanding (MoU) last month to use advanced technology in its operations.
An official from the CDA revealed the details of the helpline, saying a state-of-the-art helpline would assist authorities in price monitoring as citizens would be able to lodge complaints about overcharging and non-display of rates in markets. Residents can obtain taxation and excise services, and check the status of their property transfer and registration applications.
As city police already had a dedicated helpline for emergencies and complaints related to crime, the dedicated helpline is related to CDA, not to police emergencies. He seems to be convinced that the helpline will lower communication gaps between the government and the citizens which will ultimately lead to a more responsive government and a better city of Islamabad.